About Mr. Appliance

National Appliance Repair Franchise System

Mr. Appliance® is North America's leading home and commercial appliance repair franchise system. Established in 1996, our franchises provide full-service home appliance repair and light commercial appliance repair services. We have more than 150 locations throughout the United States and Canada and are consistently ranked among the top home service franchises by Entrepreneur magazine and other industry experts.

Mr. Appliance®, along with 11 other nationally recognized home service brands, form “Neighborly: a community of home service experts. If your home is in need of other services or repairs, click to learn more about our community of home service experts.

Mission

To create encore experiences that customers can't wait to share with others.

Vision

To be the appliance service leader renowned for integrity and dependability.

Code of Values

Mr. Appliance locations share a Code of Values and culture to live by, which not only outline how we work but also how we live our daily lives.

We live our Code of Values by accomplishing the following:

  • Respect
    • Treating others as we would like to be treated
    • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker
    • Responding in a timely fashion
    • Speaking calmly, and respectfully, without profanity or sarcasm
    • Acknowledging everyone as right from their own perspective
  • Integrity
    • Making only agreements we are willing, able and intend to keep
    • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
    • Looking to the system for correction and proposing all possible solutions if something is not working
    • Operating in a responsible manner: "above the line"
    • Communicating honestly and with purpose
    • Asking clarifying questions if we disagree or do not understand
    • Never saying anything about anyone that we would not say to him or her
  • Customer Focus
    • Continuously striving to maximize internal and external customer loyalty
    • Making our best effort to understand and appreciate the customer’s needs in every situation.

More importantly, we live it by having fun in the process! To learn more, contact our team today.